ArdorU enables consumers to cancel orders prior to production. Production typically begins within 48 hours of order placement on regular working days or 48 hours before the scheduled shipping date for pre-scheduled orders. Therefore, if you do want to modify or cancel an accepted order, you must do so promptly by reaching out to customer service at no cost to you. All ArdorU cards are custom-made and personalized, so orders that have commenced production cannot be modified, canceled or returned.
In the event of cancellation, you may choose to receive a refund to your original payment method or an ArdorU store credit. Refunds to your original payment method will be equal to the full purchase value minus direct payment processing fees, which will be disclosed at the time of refund, while orange heart store credits will be issued for the total purchase amount. In the event of any refund that is processed as a monetary credit, ArdorU will disclose and deduct the amount of direct payment processing fees for the transaction(s). Once production has commenced, we are unable to accept modifications or cancellation of an order.
Currently ArdorU only ships orders to US based addresses. Upon the activation of international orders, modifications or cancellations follow the same process, but please note that shipping timelines and policies may vary based on the destination country.
Standard USPS First Class Mail is included with all shipments at no extra cost.
For Express Shipments, UPS and FedEx express shipping costs are not reimbursable; these are paid directly to the carrier and cannot be reimbursed by ArdorU. Re-shipments for lost or undelivered items will only be offered via USPS.
In the United States, a certain percentage of mail shipped via USPS may not be delivered due to USPS error. If a card doesn’t arrive, ArdorU wants it to be easy for customers to request a one-time re-shipment of the same artwork and message, provided you report non-delivery within 30 days of the expected delivery date. The re-shipment will go to the same recipient’s first and last name, with an option to update the address line to ensure successful delivery.
This courtesy replacement policy applies only once per order and is limited to cards lost in transit due to circumstances beyond our control. It does not apply to cards lost as a result of incorrect or incomplete address information provided by you at the time of purchase. For international shipments, re-shipment policies may vary by country, and additional shipping fees may apply. Contact customer service for details.
You will be responsible for reviewing the shipping address of the recipient to ensure correct delivery; in the event the shipping address is not entered correctly in an order, you have an opportunity to correct it once you review the information, prior to finalizing your order. ArdorU does not assume responsibility for verifying the recipient’s correct address. In the event a card is undeliverable, USPS will return it to the sender's address in accordance with standard USPS practices.